Outsourcing is as about partnership and about entrusting your business process. We at TLI Software believe that what we bring to the table should be flexible and adaptable - enabling your business to partner with us in ways that suit your business environment. This means that the engagement models that we currently operate under have been primarily designed to suit your needs. Simply put, our engagement models are based on flexibility, adaptability, and efficiency. Our engagement models are flexible and adaptable depending on your business processes and the nature of business you do.
Some of the models with which we currently operate are:
- Offshore Development Centre (24/7 Collaborative Model)
- End-to End Project and Business Process Management Model
- On-Demand Resource Delivery Model
|
|
|
Offshore Development Center (24/7 Collaborative Model)
In this engagement model, TLI Software sets up a center of excellence for you at our offshore development center at Bangalore. This center of excellence will be responsible for servicing the needs of your project. Typically, our relationship managers will work with you at your location to ensure that you have visibility into the project on a 24/7 basis. However, we realize that all projects have budget and time constraints. If our relationship managers cannot work with you at your location, we provide the 24/7 collaborative engagement model by leveraging the availability of our relationship managers at our offices in the United States, Canada, and United Kingdom. Our relationship managers are specifically meant to provide you with maximum visibility and accountability into the project development activities in our center of excellence. Over the years, this approach has worked well for us since we have been able to leverage and exploit the difference in time zones to turn around work quickly. Additionally, our clients have appreciated the presence of our relationship managers to answer questions in person and walk through any deliverables whenever needed. With this engagement model, as a client you stand to gain the maximum benefits of outsourcing and utilize the chance to employ some of the best talent available in the industry at our center of excellence.
We recommend this engagement model for software product development, application programming, e-commerce product development, e-commerce websites, dynamic websites, web designing, logo designing, and other types of software development. If you have specific queries about this engagement model,
click here.
End-to-End Project and Business Process Management
In this engagement model, TLI Software takes complete responsibility for managing and implementing your business process. As a client, you make quality measurements on process outcomes, but do not directly manage the process. TLI Software´s expertise in doing end-to-end project and business process management provides the flexibility to service diverse customer business processes such as contact center, application processing, claims management, and so forth, for different geographies. As a partner and a customer to TLI Software, you have the flexibility to place a manager from your organization at our center of excellence. The client manager can oversee the execution of business processes, make quality measurements, recommendations, and make a real-time assessment of what we bring to the table. We have observed over the years that this engagement model has great value since it leverages TLI Software´s expertise in setting up the business process infrastructure while allowing leverage of your knowledge of processes core to your business.
We recommend this engagement model for business process execution and management such as contact center, application processing, claims management, web hosting and maintenance, technical or product support, telemarketing services, data analysis, data processing, and generic back office services. If you have specific queries about this engagement model,
click here.
On Demand Resource Delivery Model
The On Demand Resource Delivery Model is an engagement model that is agile, fast to react, and is one that leverages TLI Software´s project development processes and methodology. Our experience with project and resource management enables us to provide on demand resource delivery model for execution of projects. This resource delivery model is based on the strategy of setting up a large, provisional pool of human resources and other resources that you as a client can tap into to meet resource demand spikes. These flexible resource pools are available on an as-needed basis to service your project requirement needs. Typically, the on demand resource delivery model is ideal to a client who is essentially a service provider and needs resources on demand to assist with the completion of a specific project or projects. As a provider of on demand resources, TLI Software will manage the staffing and allocation of resources but allows the management of resources by the client. Over the years, we have seen that the on demand resource delivery model work well for clients who want to leverage our technological expertise of our talent in our offshore development center, or simply utilize our tried and tested project management resources.
If you have specific queries about this engagement model,
click here.
